Verbal and non-verbal communication are two distinct yet complementary ways in which we communicate with each other. Verbal communication is the use of words, both spoken and written, to convey our thoughts, feelings, and ideas. Non-verbal communication, on the other hand, is the use of body language, facial expressions, tone of voice, and other non-linguistic cues to communicate.
Verbal communication
Verbal communication is the maximum common form of
communication, and it is essential for building relationships, conveying
information, and resolving conflict. It can be used to fast our opinions and
feelings in a precise and nuanced way, and it can be used to communicate with
people who are far away from us.
There are two key types of verbal communication:
Oral communication: This involves speaking to another person
or group of people. Oral communication can be formal or informal, and it can
take place in person or over the phone.
Written communication: This involves using words to
communicate with someone in a written form. Written communication can take many
different forms, such as letters, emails, text messages, and social media
posts.
Non-verbal communication
Non-verbal communication is a complex and multifaceted form
of communication that can play a significant role in our interactions with
others. It can be used to reinforce our verbal messages, to provide additional
information, and to express our true feelings and emotions.
Some common forms of non-verbal communication include:
Body language: This includes our posture, gestures, and
facial expressions. Body language can be used to communicate a variety of
things, such as our interest level, our confidence level, and our attitude
towards the other person.
Tone of voice: Our tone of voice can take a lot of
information about our emotions and our intentions. For example, a sarcastic
tone of voice can show that we are not serious about what we are saying, while
a sincere tone of voice can indicate that we are genuine and heartfelt.
Eye contact: Eye contact is a authoritative form of
non-verbal communication. It can be used to show that we are paying attention
to the other person, that we are interested in what they are saying, and that
we are trustworthy.
Physical touch: Physical touch can be used to communicate a
variety of things, such as affection, support, and dominance. For example, a
hug can be used to comfort someone who is feeling sad, while a handshake can be
used to show respect and authority.
The importance of verbal and non-verbal communication
Both verbal and non-verbal communication are important for
effective communication. Verbal communication allows us to convey our thoughts
and ideas in a precise and nuanced way, while non-verbal communication allows
us to provide additional information, to reinforce our verbal messages, and to
express our true feelings and emotions.
When verbal and non-verbal communication are congruent, they
can create a powerful and effective message. For example, if we are telling
someone that we are happy to see them, and we are smiling and making eye
contact, the other person is more likely to believe that we are genuinely happy
to see them.
However, when verbal and non-verbal communication are
incongruent, it can create confusion and distrust. For example, if we are
telling someone that we are happy to see them, but we are frowning and avoiding
eye contact, the other person may wonder if we are being sincere.
Examples of verbal and non-verbal communication
Here are some examples of verbal and non-verbal
communication in everyday life:
Verbal communication:
Saying "hello" to someone when you see them
Giving a presentation at work
Writing an email to a friend
Having a conversation with your partner
Arguing with your sibling
Non-verbal communication:
Smiling at someone
Shrugging your shoulders
Making eye contact
Crossing your arms
Nodding your head
How to recover your verbal and non-verbal communication
skills
There are a number of things you can do to improve your
verbal and non-verbal communication skills:
Verbal communication:
Be clear and concise in your speech
Use appropriate language for your audience
Be mindful of your tone of voice
Ask clarifying questions to ensure understanding
Be an active listener
Non-verbal communication:
Be conscious of your body language and facial expressions
Make eye contact with the person you are speaking to
Use physical touch appropriately
Be mindful of your tone of voice
By improving your verbal and non-verbal communication
skills, you can become a additional effective communicator and build stronger
relationships with others.
Conclusion
Verbal and non-verbal communication are two essential forms
of communication that we use to convey our thoughts, feelings, and ideas to
others. When used effectively, verbal and non-verbal communication can help us
to build relationships, resolve conflict, and achieve our goals.
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